Refund and Returns Policy for Gallary.in

Effective Date: 01-02-2024

At Gallary.in, we value your satisfaction and aim to provide the best shopping experience. If you are not entirely happy with your purchase, we’re here to help.

1. Returns

Eligibility for Returns:

  • Returns are accepted within [15 days] of the delivery date.
  • Items must be unused, in their original condition, and in the original packaging.
  • Personalized, customized, or made-to-order items are not eligible for return unless they arrive damaged or defective.

Non-Returnable Items:

  • Personalized gifts
  • Sale or clearance items
  • Digital products (if applicable)

Return Process:

  1. Contact Us: Email us at hey@gallary.in or call +919061075071 with your order number and reason for return.
  2. Approval: Our team will review your request and provide instructions for return shipping if eligible.
  3. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Inspection: Once we receive the returned item, we will inspect it and notify you of the return status.

2. Refunds

Refund Eligibility:

  • Refunds will be issued to the original payment method once the returned item is received and inspected.
  • Processing time for refunds is [7-10 business days].

Partial Refunds:

  • Partial refunds may apply for items that are returned in a condition not matching their original state (e.g., missing parts or damage).

Late or Missing Refunds:

  • If you haven’t received your refund yet, check with your bank or credit card provider. Refunds may take additional processing time.
  • If the issue persists, please contact us at hey@gallary.in.

3. Exchanges

If your product arrives damaged, defective, or incorrect:

  • Contact us within [7 days] of delivery with photos of the product and packaging.
  • We will arrange for a replacement or refund based on your preference.

4. Shipping Returns

If instructed to return an item, please send it to:

Gallary.in
Crossdesk, #670/4, Kottakkal,

Malappuram, Kerala – 676503

5. Customized and Personalized Items

Since we specialize in personalized gifts, returns or refunds for custom items are only accepted in cases of damage, defects, or incorrect customization. Please double-check all customization details before placing your order.

6. Contact Us

If you have any questions or need assistance, our customer support team is here to help:

  • Email: hey@gallary.in
  • Phone: +919061075071
  • Business Hours: 9.00 AM to 6.00 PM

Policy Updates

We reserve the right to update this policy at any time. Please review this page periodically for any changes.